Privacy policy

Effective Date: 7.11.24

Brick Management and Lettings (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.brickmanagement.co.uk] (the “Site”) or use our services as a lettings and property management agency. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By using our Site, you consent to the data practices described in this policy.

1. Information We Collect
We collect personal data and non-personal data to provide and improve our services. The types of information we may collect include:

Personal Information

  • Contact Information: Name, email address, phone number, and postal address.
  • Property Information: Details about properties you are interested in renting, letting, or managing (e.g., property address, tenant history, etc.).
  • Financial Information: Payment details (such as credit card or bank information) for processing rent payments, deposits, or other financial transactions.
  • Identification Documents: Copies of identification (passport, driver’s license, etc.) where required for tenancy agreements or background checks.

Non-Personal Information

  • Usage Data: Information about how you access and use our website, including IP address, browser type, and operating system.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Site. Please refer to our Cookie Policy for more information.

2. How We Use Your Information
We use the information we collect for the following purposes:

  • To facilitate property listings, viewings, and transactions.
  • To manage tenancy agreements and related documents.
  • To communicate with you about your account, transactions, or updates regarding properties and services.
  • To process payments and provide billing-related support.
  • To conduct background checks or credit assessments (with your consent).
  •  To respond to inquiries, comments, and feedback.
  • To improve our website, services, and customer experience.
  • To comply with legal and regulatory requirements.

3. Sharing Your Information
We may share your personal information in the following circumstances:

Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT services, marketing, etc.). These providers are contractually obligated to protect your data and use it solely for the purposes we specify.
Legal Compliance: We may disclose your information if required by law, in response to legal requests (such as subpoenas, court orders, or government investigations), or to protect our rights, property, and safety.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal data may be transferred as part of that transaction. We will notify you via email or a notice on our Site if such a transfer occurs.

4. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When your personal information is no longer needed, we will securely delete or anonymize it.

5. Your Rights and Choices
You have certain rights regarding your personal data, including:

Access: You can request access to the personal data we hold about you.
Correction: You can request that we correct any inaccuracies in your personal data.
Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., if we need to retain the data for legal reasons).
Object: You can object to the processing of your personal data for certain purposes, including direct marketing.
Data Portability: You can request a copy of your data in a commonly used, machine-readable format.

To exercise your rights, please contact us at [email protected]

6. Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us improve the functionality of our Site and provide a more personalized user experience.

For more information on how we use cookies and how you can control your cookie settings, please review our Cookie Policy below.

8. Third-Party Links
Our website may contain links to other websites or services that are not operated by us. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

9. Children’s Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically for any changes.

11. In-House Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Redress Scheme to consider without our final viewpoint on the matter).

What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact the Property Redress Scheme to request an independent review:

Property Redress Scheme
Premiere House
1st Floor
Elstree Way
Borehamwood
WD6 1JH
0333 321 9418
www.theprs.co.uk

Please note the following:
You will need to submit your complaint to the Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Redress Scheme requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Brick Management & Lettings
Ferneberga House, Alexandra Road, Farnborough, Hampshire, GU14 6DQ
Email: [email protected]
Phone: +44 (0) 203 034 3640

By using our website and services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

12. Cookie Policy

Effective Date: 7.11.2024
Last Updated: 7.11.2024

This Cookie Policy explains how [Your Company Name] (“we”, “our”, or “us”) uses cookies and similar technologies when you visit our website [www.brickmanagement.co.uk] (“the Website”). By using the Website, you agree to the use of cookies as described in this policy.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone, etc.) when you visit a website. They are used to enhance your browsing experience by remembering your preferences, improving website functionality, and helping us analyse how you use our Website.

Cookies can be either:
First-party cookies: Set by our Website.
Third-party cookies: Set by external parties (e.g., advertisers or analytics providers).

How We Use Cookies

We use cookies for several purposes, including:

Essential Cookies: These cookies are necessary for the Website to function correctly and cannot be disabled. They allow you to navigate and use features like logging in or accessing secure areas of the Website.

Performance Cookies: These cookies help us understand how visitors interact with our Website by collecting anonymous data, such as which pages are visited most often and whether visitors encounter any errors.

Functionality Cookies: These cookies remember your preferences and settings, such as your language choice, to improve your experience on the Website.

Targeting/Advertising Cookies: These cookies track your browsing habits across different websites and help us provide you with relevant advertisements, either on our Website or on other websites you visit.

Types of Cookies We Use

The cookies we use may include the following:

Strictly Necessary Cookies
These cookies are essential for the Website to operate. Without these cookies, services you have requested (such as accessing secure areas of the site) cannot be provided.

Analytical/Performance Cookies
These cookies help us analyse how visitors use the Website, track errors, and improve functionality. Examples include Google Analytics cookies.

Functionality Cookies
These cookies allow the Website to remember choices you make (e.g., language preferences) to provide a more personalized experience.

Advertising/Targeting Cookies
These cookies are used to deliver advertisements that are more relevant to you and your interests, both on our Website and other websites.

Third-Party Cookies

We may allow third parties, such as advertisers and analytics services, to place cookies on your device to improve their services and target content more effectively. These third parties may collect personal information, and their use of cookies is subject to their own privacy policies.

For example, we use Google Analytics to analyse how users interact with the Website. Google Analytics cookies help us understand which pages are most popular, how users are navigating the Website, and whether users encounter any issues.

You can learn more about how Google Analytics uses cookies and how to opt-out by visiting: [https://tools.google.com/dlpage/gaoptout](https://tools.google.com/dlpage/gaoptout).

Managing and Controlling Cookies

When you visit our Website for the first time, you will see a cookie consent banner that allows you to accept or reject non-essential cookies. You can also change your cookie preferences or withdraw your consent at any time by:

Changing your browser settings: Most web browsers allow you to control cookies through the settings menu. You can typically set your browser to refuse all or some cookies, to alert you when cookies are being set, or to delete cookies after your session ends. Please note that disabling cookies may impact the functionality of the Website.

For more information on how to manage cookies, visit www.aboutcookies.org

Using third-party opt-out tools: Some third-party advertising networks provide opt-out tools to control targeted advertising.

Cookies and Privacy

Cookies are not used to collect personal information unless you have provided it to us (for example, through registration, login, or forms). For more detailed information on how we handle your personal data, please refer to our Privacy Policy above.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date shown at the top of the page. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about our use of cookies, please contact us at:

Brick Management & Lettings
Ferneberga House, Alexandra Road, Farnborough, Hampshire, GU14 6DQ
Email: [email protected]
Phone: +44 (0) 203 034 3640

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